Company Policy

At TrueStyleWigs, we are committed to creating a seamless, safe, and satisfying shopping experience for all of our customers. The following policies outline how we operate and protect both our business and our customers.

1. Quality Guarantee:
We stand behind the quality of our products. Each wig is carefully inspected before shipment. If you believe your item is defective or damaged, please contact us within 3 days of delivery.

2. Order Processing

Orders are processed Monday to Friday (excluding holidays)
Processing time: 1–3 business days
Once shipped, tracking information will be sent via email

3. Cancellations

Orders can be canceled within 12 hours of placement. Once an order is shipped, it cannot be canceled.

4. Return & Refund Policy

Returns are accepted within 14 days for unused, unworn products in original packaging. For full details, see our Return & Refund Policy.

5. Shipping Policy

We ship across the U.S. with tracking provided. For details on rates, delivery times, and shipping conditions, see our Shipping Policy.

6. Privacy & Data Protection

We value your privacy. Your data will never be sold, and it’s only used to process orders and improve your experience. View our Privacy Policy for full information.

7. Payment Security

All transactions are encrypted and processed via trusted payment gateways (e.g., Shopify Payments, PayPal). We do not store your payment details.

8. Contact & Customer Support

If you have any questions, concerns, or need help with your order, please contact us:
Email: support@truestylewigs.com
Response Time: Within 1–2 business days

9. Business Address
TrueStyleWigs
7888 Cherry Ave, Ste C
Fontana, CA 92336